Effective Date: May 15, 2026
Peak Operator respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, register for a webinar, purchase Peak Operator, attend a Peak Operator event, use our platform, or communicate with our team.
By using our website, submitting your information, purchasing our products or services, or accessing Peak Operator, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide
This may include:
- Name
- Email address
- Phone number
- Company name
- Job title or role
- Billing details
- Webinar registration details
- Account login information
- Communications you send to us
- Information submitted through forms, checkout pages, surveys, onboarding documents, or customer support requests
Business and Platform Information
If you become a Peak Operator customer, we may collect information related to your business operations, including:
- Deal pipeline information
- Investor relationship data
- CRM records
- Team member information
- KPI scorecard data
- Buy box information
- Market preferences
- Uploaded deal documents, including rent rolls, T-12s, offering memorandums, and related underwriting materials
- Notes, tasks, workflows, and other business data you enter into the platform
Payment Information
Payments may be processed through third-party payment providers such as Stripe or GoHighLevel. We do not store full credit card numbers on our own servers. Payment processors may collect billing information, card details, and transaction information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website or use our platform, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Referring website
- Date and time of visit
- Session activity
- Cookie and tracking data
- Advertising and analytics identifiers
2. How We Use Your Information
We may use your information to:
- Provide access to Peak Operator
- Process payments and manage subscriptions
- Register you for webinars, events, or the Peak Operator Launch Mastermind
- Configure your Peak Operator account and platform setup
- Provide customer support
- Send confirmations, reminders, onboarding instructions, and product updates
- Deliver marketing emails, promotional messages, and educational content
- Improve our website, products, services, and customer experience
- Personalize content, recommendations, and platform functionality
- Analyze website performance and advertising effectiveness
- Monitor for fraud, abuse, security threats, or unauthorized access
- Enforce our Terms and Conditions
- Comply with legal, tax, accounting, and regulatory obligations
3. AI and Platform Data Use
Peak Operator is an AI-powered operating system built for multifamily syndicators. The platform may process information you upload or enter in order to support features such as underwriting, KPI tracking, investor relationship management, CRM workflows, deal pipeline analysis, and operational recommendations.
AI-generated outputs may include underwriting summaries, investor follow-up drafts, KPI observations, pipeline recommendations, market analysis, task recommendations, and related operational content.
You are responsible for reviewing, verifying, and approving all AI-generated outputs before relying on them or using them in business, legal, financial, investment, or investor-facing decisions.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to:
- Operate the website
- Remember user preferences
- Track website usage
- Measure marketing performance
- Improve conversion tracking
- Analyze traffic sources
- Deliver or measure advertising campaigns
We may use tools such as Google Analytics, Facebook Pixel, GoHighLevel tracking, Stripe checkout tracking, or similar technologies.
You can adjust your browser settings to refuse or disable cookies. Some website features may not function properly if cookies are disabled.
5. How We Share Information
We do not sell your personal information.
We may share information with:
- Payment processors
- CRM and email marketing providers
- Hosting providers
- Analytics providers
- Advertising platforms
- Customer support tools
- Contractors, vendors, and service providers who help us operate the business
- Legal, tax, or compliance professionals
- Government authorities, regulators, or law enforcement if required by law
- Successors in the event of a merger, acquisition, financing, restructuring, or sale of business assets
Service providers are expected to use information only as needed to provide services to us.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and customer data.
Peak Operator uses tenant-isolated data controls, authentication, encryption at rest, HTTPS, and access restrictions designed to protect customer information. However, no website, software platform, transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your login credentials and for controlling access to your account.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain customer accounts
- Process transactions
- Resolve disputes
- Comply with legal obligations
- Enforce agreements
- Maintain business records
- Improve our products and services
When information is no longer needed, we may delete, anonymize, or archive it in accordance with our internal practices and applicable law.
8. Email and Marketing Communications
If you submit your contact information, register for a webinar, download a resource, or purchase from us, we may send you emails related to Peak Operator, Peak Multifamily, events, software updates, promotions, and educational content.
You may unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email. Transactional or service-related emails may still be sent when necessary to provide services, confirm purchases, manage accounts, or communicate important updates.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your information
- Opt out of certain marketing communications
- Limit certain uses of sensitive personal information, where applicable
- Object to or restrict certain processing activities, where applicable
To exercise privacy rights, contact us using the information listed at the bottom of this Privacy Policy.
We may need to verify your identity before fulfilling certain requests.
10. California Privacy Notice
California residents may have additional rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion or correction; the right to opt out of certain sharing or sale of personal information; and the right not to be discriminated against for exercising privacy rights.
We do not sell personal information.
11. International Users
If you access our website or services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
By using our website or services, you consent to the transfer and processing of your information as described in this Privacy Policy.
12. Children’s Privacy
Our website, products, and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
13. Third-Party Websites and Services
Our website or platform may contain links to third-party websites, tools, payment processors, integrations, or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
Your use of third-party services is governed by their own terms and privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the effective date above.
Continued use of the website, platform, or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Email: [email protected]
Toll-Free Number: 833-636-4637
To register a complaint or concern, please email: